Our 90-Day STRESS FREE Satisfaction Guarantee

We want you to feel completely confident ordering from Naturaful. We take great pride in our products, and your satisfaction is genuinely important to us.

If Naturaful isn’t right for you, you may return your order within 90 days of the original purchase date by following the simple steps below.

How to Start Your Return

Email our friendly Customer Care team at support@naturaful.com within 90 days of your purchase. Please include:

• Your name and order information
• A brief note explaining why you would like to make a return—your feedback helps us improve

We’ll reply with your Return Merchandise Authorization number, also known as an RMA number, along with the return instructions.

Preparing and Sending Your Return

Please securely package your Naturaful product and clearly write your RMA number on the outside of the package. This helps our receiving team identify your order and process your refund properly.

A few friendly reminders:

• Returns must be requested within 90 days of the original purchase date.
• We must receive your return no later than 10 days after the end of the 90-day return period.
• Return shipping costs are the customer’s responsibility.
• Original shipping and handling charges are nonrefundable.
• Packages marked “Return to Sender” cannot be processed as returns.
• Returns sent without an RMA number cannot be accepted or refunded.

Please send your return to:

Naturaful Receiving Department
P.O. Box 5155
Norcross, GA 30091
USA

We strongly recommend using a shipping service that provides tracking. This allows you to confirm that your return arrived safely, as we’re unable to issue refunds for packages that are lost while being returned.

Receiving Your Refund

Once we receive and confirm your eligible return, your refund will be issued to the original payment method. We’ll also email you when your refund has been processed.

Please allow up to 30 days from the date we receive your return for the refund to be issued. Once the refund is sent, most banks and credit card providers take approximately 7–10 business days to post it to your account. Processing times are controlled by your financial institution, so please contact your bank directly if you have questions after receiving your refund confirmation.

We’re Here to Help

We want your return experience to be as simple and stress-free as possible. If you have any questions about your order or these instructions, please email us at support@naturaful.com. Our Customer Care team will be happy to help.