Naturaful Terms & Conditions

Last updated: [July 28 2026]

Welcome to Naturaful. These Terms explain what you can expect from us and what we ask from you when you browse our website, place an order, or use our products.

By using this website or purchasing a Naturaful product, you agree to these Terms. “Naturaful,” “we,” “our,” and “us” refer to DFLK Inc.

We may update these Terms from time to time. Any updated version will be posted on this page.

1. Website Information

We work hard to provide helpful and accurate information. However, content on our website is provided for general informational purposes and should not replace personalized advice from a qualified medical, financial, or other professional.

Before making decisions based on information found on our website, please consider whether professional advice may be appropriate for your individual circumstances.

2. Prices and Promotions

From time to time, we may offer introductory pricing, temporary discounts, promotional offers, or special subscription pricing.

Promotional prices may be available for a limited time. Unless otherwise stated, future subscription orders will be charged at the recurring price displayed when you sign up.

Prices and promotions may change, but any applicable charges will be shown during checkout.

3. Subscription Orders

Some Naturaful products are available through our optional “Autoship & Save” program.

Autoship is only activated when you intentionally select the Autoship & Save option. If you choose “One-Time Purchase,” your order will not renew automatically.

When you select Autoship & Save, you authorize us to automatically charge your original payment method and send your selected products according to the schedule below. Your subscription will continue until you cancel it.

Subscription	Recurring price	Delivery schedule	Shipping
1-pack bundle	$48.38 USD	Every 30 days	Shipping added
2-pack bundle	$82.22 USD	Every 30 days	Free U.S. shipping
4-pack bundle	$133.56 USD	Every 60 days	Free U.S. shipping
1 jar of cream	$40.69 USD	Every 30 days	$4.99 shipping
3 jars of cream	$81.18 USD	Every 60 days	Free U.S. shipping
6 jars of cream	$125.16 USD	Every 90 days	Free U.S. shipping

Your first recurring charge will generally take place 30, 60, or 90 days after your initial order, depending on the option you selected.

To cancel future subscription orders, contact us before your next order is processed:

• Email: support@naturaful.com
• Phone: 1-877-919-4769 during regular business hours

Once an order has already been processed or shipped, we may be unable to cancel it.

4. One-Time Purchases

Products marked “One-Time Purchase” are charged once and will not automatically renew.

One-time purchase options may include 1-, 2-, or 4-pack bundles and 1-, 3-, or 6-jar cream packages, depending on current availability.

Please review your order carefully before completing checkout.

5. Shipping and Delivery

We normally process orders within two business days.

Estimated delivery times after shipment are:

• United States: approximately 3–5 calendar days
• Canada: approximately 7–21 business days, excluding customs delays
• Other international destinations: up to 30 business days, excluding customs delays

Shipping rates are listed in U.S. dollars:

• U.S. orders of $49 or more: free shipping
• Canadian orders of $49 or more: free shipping
• U.S. orders under $49: $4.99
• Canadian orders under $49: $4.99
• Other international orders: $19.99

These delivery times are estimates and may be affected by customs, weather, carrier delays, holidays, or other circumstances outside our control.

Please double-check your complete shipping address before placing your order. If an order is returned because the address was incomplete or incorrect, or because the package was not collected, additional shipping charges may apply before we can resend it. These orders are generally not eligible for a refund.

If tracking shows that your package was delivered but you have not received it, please contact us as soon as possible. Replacement eligibility will be reviewed based on the order details and available carrier information.

6. Reselling and Distribution

Naturaful products are intended for personal use unless DFLK Inc. has approved a separate written distribution agreement.

Unauthorized resale is not permitted. This includes selling Naturaful products through Amazon, eBay, AliExpress, DHgate, Wish, auction websites, online marketplaces, or other third-party sales channels without our written permission.

Approved distributors may also be responsible for applicable taxes, duties, licensing fees, and other charges related to the sale or distribution of Naturaful products.

The Naturaful name and branding are protected intellectual property, including U.S. Trademark Registration No. 4,402,738.

7. Cancelling an Order

You may cancel future subscription orders at any time by emailing support@naturaful.com.

Please include:

• Your full name
• Your order number
• The shipping address connected to the order

We begin processing orders quickly, so we cannot guarantee that an order can be cancelled after it has been submitted. Once an order has been processed or shipped, shipping and handling charges are nonrefundable.

8. Our 90-Day Satisfaction Guarantee

We want you to feel confident ordering from Naturaful. If you are not satisfied with your purchase, you may request a return within 90 days of the original purchase date.

Starting a Return

Email support@naturaful.com within 90 days of your purchase. Please include your order information and a brief explanation of why you would like to return the product. Your feedback helps us improve.

We will provide you with a Return Merchandise Authorization number, also known as an RMA number, and the return instructions.

Sending Your Return

Please securely package your product and clearly write the RMA number on the outside of the package.

Your return must be received no later than 10 days after the end of the 90-day return period.

Please remember:

• Return shipping costs are the customer’s responsibility.
• Original shipping and handling charges are nonrefundable.
• Packages marked “Return to Sender” cannot be processed as returns.
• Returns sent without an RMA number cannot be accepted or refunded.
• We recommend using a trackable shipping service because we cannot issue refunds for return packages lost in transit.

Send eligible returns to:

Naturaful Receiving Department
P.O. Box 5155
Norcross, GA 30091
USA

Receiving Your Refund

Once we receive and approve your eligible return, we will issue the refund to the original payment method and send you an email confirmation.

Please allow up to 30 days after we receive your return for the refund to be issued. After we send it, your bank or credit card provider may require an additional 7–10 business days to post the funds to your account.

If you have questions about your return, email us at support@naturaful.com.

9. Product and Health Information

Information about Naturaful products is provided for general educational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements concerning dietary supplements have not been evaluated by the U.S. Food and Drug Administration.

Please follow all product directions and discontinue use if you experience irritation, an allergic reaction, or another unwanted effect.

Speak with a qualified healthcare professional before using a product if you:

• Are pregnant or nursing
• Take prescription medication
• Have allergies or an existing medical condition
• Have questions about whether a product is suitable for you

Naturaful products are intended for adults who are at least 18 years old. Individual experiences vary, and we cannot guarantee that everyone will receive the same results.

10. Your Account and Order Information

By placing an order, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate and current.
• You are authorized to use the selected payment method.
• You will keep your account credentials secure.
• You will pay the displayed product price, taxes, shipping, and other applicable charges.

Unless we approve otherwise in writing, products purchased through our website are for personal use and may not be resold, redistributed, or exported for commercial purposes.

11. Damaged Orders

Please inspect your order when it arrives.

If a product was damaged during shipping, contact us at support@naturaful.com within five business days of delivery. Please include your order number and photographs showing the damage so we can review the situation and help you.

12. Warranties and Limits on Liability

We aim to provide quality products and a reliable shopping experience. However, to the fullest extent permitted by law, our website and products are provided without warranties beyond those expressly stated in these Terms.

We do not guarantee that:

• Our website will always be available or error-free.
• All website information will always be complete or current.
• A product will produce a particular result for every customer.

To the fullest extent permitted by law, DFLK Inc.’s total liability relating to an order will not exceed the amount paid for the products involved in that order.

We will not be responsible for indirect, incidental, special, or consequential losses, including lost profits or revenue, where those limitations are permitted by law.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or limited.

13. Responsible Use

We ask that you use our website and products responsibly and follow these Terms.

If your misuse of the website, violation of these Terms, or unlawful conduct causes a claim, loss, or expense for DFLK Inc., you may be responsible for those costs to the extent permitted by law.

If such a claim arises, we will provide reasonable notice and cooperation.

14. Notices and Communication

You may send formal questions or notices to support@naturaful.com.

We may contact you using the email address supplied with your order or account. Please keep your contact information current so you do not miss important order, subscription, or policy communications.

Electronic notices are generally considered received when they are acknowledged, successfully delivered, opened, or 48 hours after transmission, provided the sender has not received a delivery-failure notification.

15. Website Access and Subscriptions

We may restrict or end access to our website, or cancel a subscription, if we reasonably believe someone has:

• Violated these Terms
• Used the website unlawfully
• Attempted fraud
• Abused our refund or chargeback processes
• Intentionally interfered with our website or business operations

Where appropriate, we will act reasonably and in accordance with applicable law.

16. Fraud Prevention

To protect our customers and our business, we may review orders for suspected fraud.

We may request additional confirmation before processing an order. If we reasonably suspect fraud, we may delay, cancel, refuse to ship, or recall the affected order.

Information collected during checkout—such as the order date, time, IP address, payment details, and shipping information—may be used to investigate suspicious activity. Where appropriate, we may share relevant records with payment providers or law-enforcement authorities in accordance with applicable law.

17. Sales Tax

You are responsible for any sales tax or similar charge displayed during checkout and applicable to your purchase.

18. Intellectual Property

The Naturaful website, name, branding, designs, photographs, text, graphics, and other content belong to DFLK Inc. or its licensors and are protected by copyright, trademark, and other intellectual-property laws.

Your purchase does not give you ownership of our website content or permission to use our branding commercially.

Unless permitted by law or approved by us in writing, you may not copy, republish, distribute, sell, or commercially use our website content or branding.

19. Foreign Transaction Fees

Payments or shipping charges may occasionally be processed outside your home country. Your bank or card provider may charge a foreign transaction or currency-conversion fee.

These fees are set and collected by your financial institution, not Naturaful. Please contact your bank if you have questions about them.

20. Customs and Import Charges

Orders shipped outside the United States may be subject to import duties, customs charges, taxes, or processing fees.

These charges are determined by the destination country and are the customer’s responsibility. If you are unsure whether charges will apply, please contact your local customs office before ordering.

Questions?

We want these Terms to be clear and easy to understand. If you have questions about an order, subscription, return, or any part of these Terms, please contact us:

Email: support@naturaful.com
Phone: 1-877-919-4769